Terms & Conditions

These terms apply when you use ManaLocal to request home services, rides, register as a professional/driver, make payments, or use related platform features.

Platform role

ManaLocal is a technology platform that helps customers connect with independent professionals and drivers. The professional/driver is responsible for performing the accepted work safely and lawfully and for keeping required licences, vehicle documents and insurance valid where applicable.

Bookings and quotations

Displayed home-service prices may be starting prices. If inspection shows extra work is required, the professional may submit an additional quotation. The customer should pay an additional quotation only after approving it through the ManaLocal flow.

Online payments

Online payments are processed through the configured payment gateway. A booking or additional quotation is treated as paid only after ManaLocal receives valid payment confirmation. Gateway/platform charges, where shown before payment, form part of the customer total.

Professional wallet and withdrawals

Eligible online service earnings are credited to the professional wallet according to the completed paid booking record. Platform commission and payment-gateway charges are not professional earnings. Withdrawal requests are subject to verification, reconciliation and the withdrawal status shown in ManaLocal.

Cancellations, refunds and disputes

Cancellation or refund eligibility depends on the booking stage, work already performed, payment status and applicable law/payment-provider rules. Customers should report service or payment issues promptly through ManaLocal support or the booking issue flow. Approved refunds are returned through an available appropriate payment method and may take provider/bank processing time.

Customer responsibilities

Customers must provide accurate booking/contact/location information, use lawful payment methods, review quotations before approval and provide safe access reasonably required to perform the service.

Professional and driver responsibilities

Partners must provide accurate registration and verification information, keep required documents valid, protect customer information, avoid off-platform misuse, accurately describe additional work, and update booking status truthfully.

Safety and prohibited use

Do not use ManaLocal for unlawful, fraudulent, abusive or dangerous activity; impersonation; unauthorized access; payment manipulation; harassment; or misuse of another person's personal information.

Availability

Service availability, professional acceptance, ride availability, message delivery and third-party payment/network services can vary. ManaLocal may suspend or restrict accounts or transactions where reasonably necessary for security, fraud prevention, legal compliance or dispute investigation.

Shared Rides — Cost Sharing Only

New cost-sharing Shared Rides are the driver's genuine pre-planned private journeys. The driver must intend to travel independently of passenger bookings and must not post primarily to make a profit. These are not on-demand taxi or commercial earning requests. Passengers join an existing journey and pay a Trip Cost Contribution.

ManaLocal applies configurable maximum cost-sharing safeguards, including total-trip and segment limits. The driver may choose ₹0 or lower the suggested contribution but cannot exceed the maximum. The driver bears at least one equal occupant cost share. Confirmed bookings keep their calculation snapshot; later settings do not reprice them. These safeguards are not government rates or proof of legal eligibility.

Stopovers must follow the original journey. Passengers may join only forward segments and cannot redesign the driver's route. Seats are secured only after successful server booking confirmation. Displayed availability may change until then. Overlapping segments share capacity; valid cancellation restores only the released segment.

ManaLocal currently charges ₹0 commission and ₹0 platform fee for Shared Rides. Payment is made directly to the driver. ManaLocal/Razorpay does not collect new cost-sharing Shared Ride payments or provide driver wallet payouts for them. Any direct payment, cancellation-related repayment or dispute must be resolved between passenger and driver, subject to applicable rights and law. ManaLocal does not automatically issue gateway refunds for direct payments. Historical online-paid Shared Ride records retain their original payment/refund processing and are not converted to cash.

Drivers remain responsible for lawful vehicle use, valid driving licence, RC, insurance, PUC where applicable, required permissions and safe passenger capacity. A ManaLocal verification badge means the applicable ManaLocal checks were completed; it does not mean government approval, licence exemption, permit exemption or that every private vehicle is legally eligible.

Recurring and return journeys require explicit driver planning. Each occurrence is a separate journey. Editing or pausing a recurrence does not silently erase confirmed bookings; affected journeys require explicit handling. Driver and passenger completion confirmations are required before mutual ratings; only participants may rate once per booking.

Communities, route follows and alerts help discover real existing driver-posted journeys. Ride alerts are not taxi requests. A waitlist notification only reports that a seat may be available; it does not reserve or guarantee a seat, book automatically or charge money. First valid successful booking gets the seat. Shared WhatsApp messages are snapshots; open ManaLocal for current availability.

ManaLocal Terms & Conditions