Effective: 30 September 2026
ManaLocal uses personal information only as needed to provide, secure and support home-service and ride-booking services.
Depending on how you use ManaLocal, we may collect your name, mobile number, email address, service address/location, booking and payment references, service photos or notes, support messages, reviews and device/network information needed for security.
Professionals and ride drivers may also provide verification information such as a selfie, identity proof (including Aadhaar when voluntarily selected), PAN, Driving Licence, Voter ID or Government/Company Work ID. Ride drivers may additionally provide vehicle registration, RC, insurance, validity dates, vehicle/number-plate photos and related documents. We recommend using a masked Aadhaar where possible.
We use information to create and manage bookings, match customers with professionals/drivers, process and reconcile payments, maintain wallets and withdrawals, verify partners, provide customer support, prevent fraud/abuse, send service notifications, and comply with applicable legal obligations.
Booking information is shared only as reasonably necessary with the assigned or eligible professional/driver and service providers that support payment, messaging, email, SMS, hosting and operations. ManaLocal does not publish identity documents to customers.
Online payments are processed through the configured payment gateway. ManaLocal may store transaction identifiers, amounts and payment status for reconciliation, but does not intentionally store full card credentials.
Location/GPS is optional unless a particular service requires location information. Location may be used to identify nearby professionals, calculate ride/service details and support fulfilment.
Where you consent, ManaLocal may send booking, payment, registration and service updates through WhatsApp, SMS, email or voice/OTP channels. Transactional messages may still be required to complete a requested service.
We retain information for as long as reasonably required for service delivery, dispute handling, accounting, fraud prevention and legal compliance. We use access controls and technical safeguards, but no internet service can guarantee absolute security.
You may contact ManaLocal to request correction of inaccurate profile information or to ask about deletion/retention of your personal information, subject to records that must be retained for transactions, disputes, fraud prevention or legal requirements.
Email: manalocalconnect@gmail.com
Phone: 7989518843